Ninety Nine Gluten-Free Buns Have Arrived!

Burger on a Gluten-Free Bun
The Ninety Nine restaurants have started serving delicious gluten-free buns to accompany their steakburgers. These buns are made from a mix of rice and tapioca flours and are free of dairy (contain eggs, soy and yeast) and are manufactured in a gluten, tree nut and peanut-free facility.
On our visit, I was planning to order a salad, but as soon as the server mentioned that they now carry these buns I just had to give them a try. I’m so glad that I did. The bun was warmed perfectly and not a bit crumbly. Another surprise was to find that the fries (contain soy) were cooked in a dedicated fryer! I dined at the Wilmington, MA location so if you plan to order the fries elsewhere, please make sure to ask if your location has a dedicated fryer.
The Ninety Nine’s has had a gluten-free menu for sometime now as well as a great Allergen Info chart on their website (increase magnification of this chart for easy viewing). This chart is helpful to find other allergens that may be lurking in items on the menu. For instance, the mashed potatoes, not surprisingly, contain milk but they also contain soy.
When looking at the chart , I noticed some items were gluten-free but not listed on the current gluten-free menu. For example, the Chocolate Molten Lava Cake (contains soy, dairy, eggs) is free of gluten but not available on the menu. My server did confirm that it was indeed gluten-free but she was not comfortable offering this to me because she wasn’t sure the staff had been properly trained about plating it and wanted to ensure minimal risk of contamination, which I appreciated. I contacted the corporate office for more information and they confirmed that the Chocolate Molten Lava Cake is gluten-free, however, it is processed in a facility that is not a dedicated gluten-free facility. When I inquired about the discrepancy between the items on the gluten-free menu and those items on the Allergen Info list that were free of gluten, I was told that these items are being reviewed in anticipation of a new and improved gluten-free menu to debut in the early fall of 2010. And yes, the Chocolate Molten Lava Cake will be featured!
Update: The gluten-free menu now includes a child-sized burger with a gluten-free bun.
6 Responses to “Ninety Nine Gluten-Free Buns Have Arrived!”







I too recently had the gluten free hamburger rolls at the 99 and it was wonderful!!! I ate at the Littleton, NH location, and they server was wonderfully knowledgeable and accomodating. They indicated they while they have a dedicated fryer, there is a chance of cross contamination with other fryers being next to the dedicated one and as baskets pass over, there can be some oil “dripage”.
Thanks for the insight, Kate. The best situation would be to have the dedicated fryer in a separate area, but I am glad the staff took the time to bring this to your attention.
Other locations which have confirmed a dedicated fryer are Four Corners-Woburn,Wareham & Plymouth, MA locations.
Please readers, feel free to comment and add to the list as you come across other 99 locations with these dedicated fryers.
HAs anyone tried the 99 in Danvers? I had two bad experiences there and am wondering if I should try again.
Hi Dawn,
I am part of the Ninety Nine Team. I work in Guest Relations at the corporate office in Nashville, TN. I found this page through a link that was posted on the Ninety Nine Facebook Fan Page. I am concerned about your disappointing experience and would very much like a chance to speak with you personally. I am hoping your experiences can be used as a chance to educate our team so you and every guest will be better served in the future. If you feel comfortable talking with me personally, please call our toll free number, 866-998-3558. If you prefer to send us an email, you can visit the contact us portion of our website at http://www.99restaurants.com. We appreciate your patronage and look forward to addressing the issues you mentioned.
Thank you,
Daniel Gragg
I received confirmation that the Danvers location does have a dedicated fryer for the French fries and sweet potato fries.
Hi Daniel,
I am quite impressed with your response and am very much interested in speaking with you. I will send an email to you through the website so we can get in touch.
Regards,
Dawn